I may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from February 23rd 2018
I, Serena Waite, am committed to ensuring that your privacy is protected.
I obtain information about you when you use my website, for example if you contact me via email to enquire about my services or if you contact me via phone or if you give me personal information when corresponding with me regards the services I offer.
The type of personal information I may obtain may include your name, address, telephone number, email address, IP address and information regarding what pages are accessed on my website, and information you give about yourself when seeking information about the services I offer.
I may use your personal information to respond to you; or to meet my obligations arising from any working agreements that we may have agreed to and to provide you with the information and services that you request from me; or to let you know about changes to my service.
Any personal information I hold will be held securely and your privacy will be protected at all times.
However, some personal information that is transmitted over the internet for example email addresses can never be guaranteed to be totally secure.
For email security I use password protected and encrypted platforms to send and receive emails and they are stored securely while our work is ongoing. If following your initial inquiry email you decide not to proceed I will delete your email contact details after 30 days.
I will only retain text messages for 30 days. If there is any relevant information contained in a text during our work I will store it , in an encrypted, password protected file while our work is ongoing.
Any written personal details are held securely in a locked metal cabinet and any written coded therapy notes are stored separately in a different locked cabinet, both of which no one else, but myself, Serena Waite, data controller, has access to.
Any personal data stored electronically is locked in password protected and encrypted folders.
I will not share any personal information about you with anyone else, except if I am required by Law to disclose personal information that I hold.
When our counselling work comes to an end and from that date I will store all details for insurance and business purposes for three years after which time all will be securely destroyed .
If you would prefer that your personal information and notes are destroyed at the end of counselling, please indicate that on the client record form and sign the form to instruct that all your personal information is to be destroyed.
In the event of my demise or my incapacitation I have a professional will in place whereby arrangements have been made for a professional colleague to contact you by phone to let you know and to discuss with you what you may need and to destroy all your personal details and notes securely.
It is important that any personal information I hold in relation to you is accurate and up to date. You have a right to ask about all the information I hold and to ask that any information that is not accurate is amended. You also have a right to ask that any information I hold is deleted, subject to it being information that I am not legally required to retain for auditing purposes or internal business purposes and you are free to decline my holding any information.
If any information I hold is not accurate or you change your email address or any other personal information is changed you can email myself on firstname.lastname@example.org or by phone 07503 189724
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Serena Waite, Avenue Business Centre, 17 New Road, Chatham ME4 6BA